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Waste guidance (KrWG)
Accurate answers on yellow bag, bio waste, bulky waste and recycling centres — aligned with the current German Recycling Act.
When is the yellow bin collected? In your street the yellow bin will be collected tomorrow (Friday). Please put the bin out by 7:00 a.m. And when's the next bus to the town hall? Line 142 towards Town Hall departs in 4 minutes from Musterplatz. Want a reminder?
Tenvias CityAI
The digital citizen helpdesk for your city
A 24/7 AI assistant for waste collection, public transport and municipal services. Cut administrative load and raise citizen satisfaction.
24/7
availability
for citizens
for citizens
< 1 s
average
response time
response time
Features
Intelligent solutions for modern cities
From waste management to public transport — our AI handles the complex rules of German municipalities.
🚌
Real-time public transit
Integration with local transit authorities. Departure times, transfers and disruptions via voice or text.
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Phone & chat
Available via landline, WhatsApp or web chat. Natural language understanding for every age group.
📊
Citizen analytics
Insight into the most common requests. Improve municipal processes with real data.
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GDPR-compliant
German hosting, encrypted transport and full anonymisation of personal data.
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Fast integration
Connects to existing city websites and telephone systems within 48 hours.
How it works
How CityAI works
Advanced AI meets municipal expertise.
Intelligent waste guidance
The AI knows every local collection schedule and rule. Citizens get instant, correct answers — no waiting.
- Pickup dates for residual, bio, paper and yellow bag
- Bulky-waste registration and scheduling
- Locations of recycling centres and glass containers
- Special rules for hazardous waste and e-scrap
- Automatic reminders for collection days
Gelber Sack
Biomüll
Papier
Sperrmüll
Public-transport integration
Direct hookup to local transit authorities (RMV, BVG, MVV, etc.) for real-time information.
- Next departures at any stop
- Connection planning with transfers
- Disruption and cancellation alerts
- Fare information and ticket links
- Accessibility info (lifts, escalators)
Bus 142 → Hauptbahnhof3 min
Tram 4 → Rathaus7 min
S-Bahn S3 → Flughafen+5 min
Technical specifications
Top-tier standards in security and availability for critical infrastructure.
- 99.9% uptime SLA
- ISO 27001 certified data centres in Germany
- End-to-end encryption (TLS 1.3)
- Automated backups and disaster recovery
- REST API for existing systems
- Multilingual (German, English, Spanish, Turkish …)
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Made in Germany
All data stays in Germany.
Interested?
We're happy to show you what CityAI can do for your municipality. Drop us a short message — we'll get back to you with options for an informal first call.
Email us